privacy policy
Last Updated: May 1, 2026
This Privacy Policy describes how HI.DOZO and its subsidiaries and affiliated entities (collectively, “we,” “our,” or “us”) collect, use, disclose, and otherwise process personal information about you. This Privacy Policy applies when you engage with us online or offline, including when you visit or use our website at orderhidozo.com (the “Site”), contact our staff, engage with us on social media, make a reservation, visit one of our restaurant locations, purchase products or gift cards, apply for employment with us, or otherwise interact with us.
If you need this Privacy Policy in an alternative format, please contact us at info@orderhidozo.com.
This Privacy Policy does not apply to information collected in the course of your employment with us (our Workforce Privacy Notice governs that information; contact us at the email above to request a copy). This Privacy Policy also does not apply to the privacy practices of any third-party websites or services linked from our Site.
BY USING THE SITE OR OTHERWISE PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU ACKNOWLEDGE THAT YOUR INFORMATION WILL BE PROCESSED IN ACCORDANCE WITH THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Categories of Personal Information We Collect
The types of information we collect depend on how you interact with us. We may collect the following categories of personal information, with your consent or as otherwise required or permitted by law:
Identifiers
Full name, email address, mailing address, telephone number, IP address, social media usernames, and account credentials.
Personal Characteristics
Date of birth, gender, age, and dietary preferences or restrictions you share with us.
Financial Information
Payment card number, expiration date, CVV code, billing address, and other payment details necessary to process transactions.
Commercial Information
Records of reservations made, products or services purchased, dining preferences, and transaction history.
Internet or Electronic Usage Data
Browsing history on our Site, IP address, device identifiers, cookie data, interaction with advertisements, referring URLs, and session duration.
Audio/Visual Data
Photographs, video recordings (e.g., from security cameras at our restaurant locations), and audio recordings (e.g., if you contact us by phone).
Geolocation Data
General geographic location inferred from your IP address or, with your consent, more precise location data from your mobile device.
Professional or Employment Information
If you apply for employment, we collect your resume, employment history, references, and related professional details.
Education Information
If you apply for employment, we may collect your educational background.
Sensitive Personal Information
Government-issued identification numbers (where required for employment applications) and account login credentials.
Inferences
We may draw inferences from the categories above to create a profile reflecting your preferences, dining habits, and interests.
2. Sources of Personal Information
We collect personal information from the following sources:
Directly from you, such as when you make a reservation, create an account, make a purchase, contact us, or apply for employment.
Automatically, when you access our Site, through cookies, web beacons, pixels, server logs, and similar tracking technologies.
From third-party service providers, including reservation platforms (e.g., Resy), payment processors, analytics providers, and social media platforms.
From social media platforms, based on your privacy settings and interactions with our content.
3. Purposes for Collecting Personal Information
We use your personal information for the following purposes:
Transactional Purposes
To process reservations, fulfill orders, process payments, provide guest services, and communicate with you regarding your dining experience.
Marketing and Promotional Purposes
To send you newsletters, promotional materials, and personalized communications about our restaurant, events, and offerings, subject to your marketing preferences.
Analytics and Improvement
To analyze usage trends, improve our Site and services, develop new offerings, and enhance your overall experience.
Security and Fraud Prevention
To protect our premises, assets, employees, and guests; to detect and prevent fraud, theft, and other misconduct; and to verify identities when necessary.
Legal Compliance
To comply with applicable laws, regulations, and legal processes; to respond to lawful requests from public authorities; and to establish, exercise, or defend legal claims.
Recruiting and Hiring
To evaluate job applications, communicate with applicants, and make hiring decisions.
4. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
Service Providers
We share personal information with vendors and service providers who perform services on our behalf, including payment processors, reservation platforms, email delivery services, analytics providers, cloud hosting providers, and website maintenance services.
Affiliates
We may share personal information among our parent company, subsidiaries, and affiliated entities.
Marketing and Analytics Partners
We may share personal information with third-party marketing, analytics, and advertising partners who help us with audience engagement and advertising services.
Government Entities
We may disclose personal information to governmental, regulatory, and law enforcement authorities as required by applicable law or legal process, or as we deem necessary to protect our rights or the rights of others.
Corporate Transactions
In the event of a merger, acquisition, sale of assets, reorganization, or similar corporate transaction, your personal information may be disclosed or transferred as part of that transaction.
With Your Consent or at Your Direction
We may disclose personal information for other purposes with your consent or at your direction.
5. Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are determined by the nature of the data, the purposes for processing, applicable legal requirements, and whether there is an ongoing business need for the information.
6. Cookies, Analytics, and Tracking Technologies
When you visit our Site, we and our third-party partners may use cookies, web beacons, pixels, local storage, and similar technologies to collect information about your browsing activity. This information is used to analyze usage trends, administer the Site, personalize content, serve targeted advertisements, and improve user experience.
Cookie Preferences
You can manage your cookie preferences by adjusting your browser settings or by using any cookie preference tool provided on our Site. Please note that disabling certain cookies may affect the functionality of the Site.
Do Not Track Signals
Some browsers offer a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals. For more information, visit https://allaboutdnt.com/.
Global Privacy Control
If your browser or a browser extension sends a Global Privacy Control (GPC) or other recognized opt-out preference signal, we will honor that signal by disabling non-essential analytics and advertising cookies for your browsing session. Please note that this opt-out applies only to the browser sending the signal, and we may not be able to associate the signal with other personal information we hold about you.
Google Analytics
We may use Google Analytics to help us understand how visitors interact with our Site. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
7. Links to Third-Party Websites
Our Site may contain links to websites operated by third parties (e.g., reservation platforms, social media pages, review sites). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
8. Security
We implement reasonable technical, organizational, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security and encourage you to exercise caution when sharing information online.
In the event of a data breach affecting the security of your personal information, we will provide notice in accordance with applicable law.
9. Children’s Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please contact us at info@orderhidozo.com.
10. Marketing Communications
You may opt out of receiving marketing emails from us by clicking the “unsubscribe” link included in our emails or by contacting us at info@orderhidozo.com. If you opt out of marketing messages, you may continue to receive transactional or relationship-related communications (e.g., reservation confirmations).
To opt out of marketing phone calls or text messages, reply STOP to any text message you receive from us, or contact us at the email address above.
11. Processing in the United States
Your personal information will be processed and stored in the United States. If you are accessing our Site from outside the United States, please be aware that your personal information may be transferred to and processed in a jurisdiction that may not offer the same level of data protection as your home country. By using our Site, you acknowledge and consent to such transfer and processing.
12. Your Privacy Rights
Rights for Residents of Certain U.S. States
If you reside in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, or any other state that provides specific privacy rights, you may, subject to applicable exceptions and limitations, have the following rights:
Right to Know and Access: You may request that we confirm whether we process your personal information and provide you with access to the specific pieces or categories of personal information we have collected about you.
Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.
Right to Correct: You may request that we correct inaccurate personal information we hold about you.
Right to Delete: You may request that we delete personal information we have collected from or about you, subject to certain exceptions.
Right to Opt Out: You may opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, or automated decision-making or profiling that produces legal or similarly significant effects.
Right Against Discrimination: We will not discriminate against you for exercising any of your privacy rights.
California-Specific Disclosures (CCPA/CPRA)
Sale or Sharing of Personal Information: In the twelve (12) months preceding the “Last Updated” date above, we may have “sold” or “shared” (as those terms are defined under the California Consumer Privacy Act, as amended) the following categories of personal information with advertising, marketing, and analytics partners: identifiers, commercial information, geolocation data, and internet or electronic usage data. We do not knowingly sell or share the personal information of anyone under the age of 16.
Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.
New York Privacy Rights
New York residents may have additional rights under the New York SHIELD Act and any subsequently enacted comprehensive privacy legislation. We will honor all rights provided under applicable New York law. If you are a New York resident and wish to exercise your rights, please contact us using the information provided below.
13. Exercising Your Rights
To exercise any of the rights described above, please contact us:
By email: info@orderhidozo.com
By phone: (818) 661-9603
We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf by providing signed, written authorization.
If we decline your request, you may appeal our decision by emailing info@orderhidozo.com with the subject line “Privacy Rights Appeal.” Please include your full name, the basis for your appeal, and any additional information for our consideration.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
HI.DOZO
634 1⁄2 Robertson Blvd.
West Hollywood, CA 90069
Email: info@orderhidozo.com
Phone: (818) 661-9603
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you as required by applicable law and post the updated Privacy Policy on our Site with a revised “Last Updated” date. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.